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New Online Dispute Resolution service for COVID-19 claims backlog

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Two major dispute resolution organisations are behind this new, low-cost solution: The Chartered Institute of Arbitrators (CIArb) and the Centre for Effective Dispute Resolution (CEDR). With many courts anticipating a big increase in demand for COVID-19 related commercial litigation, the two organisations have established a value-focussed, fixed cost service for disputes over monetary amounts between £5,000 and £250,000. The online resource offers facilitated negotiation, low-cost arbitration and mediation, and companies can proceed with or without a lawyer. The online resource offers facilitated negotiation, low-cost arbitration and mediation, and companies can proceed with or without a lawyer.

With group of senior retired judges recently stating that international courts and arbitral tribunals need a ‘breathing space’ if they are not to be overwhelmed, this new service should be warmly received in many quarters. CIArb Director General Catherine Dixon commented:

Ensuring everyone has access to redress is as the heart of what we do. The pandemic and its associated economic disruption have made it ever more important that we use our expertise to support businesses through this difficult time.”

A spokesperson for CEDR, added:

Our collaboration with CIArb means that businesses can be reassured that whatever level their dispute they can always gain access to dispute resolution processes of the highest quality, which has always been at the core of our work.”

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